Call Centre Agent Technical Support (Remote)

Calgary
5 janvier 2026
Remote
Application ends: 28 février 2026
Apply Now
Deadline date:
28 février 2026
$18 / hour

Job Description

Line One is currently hiring Call Centre Agents – Technical Support to join its growing remote team. This role is based remotely in Calgary, Alberta, and offers flexible scheduling with opportunities for career growth.

  • Location: Remote (based in Calgary, AB)
  • Employment type: Permanent
  • Schedule: Part-time leading to full-time
  • Shifts: Early morning, morning, day, evening, night, weekend, shift work
  • Start date: As soon as possible
  • Vacancies: 4 positions available
  • Salary: $18.00 per hour, 25 to 40 hours per week
  • Benefits: Health benefits

Languages

  • Bilingual

Education & Experience

  • Other trades certificate or diploma, or equivalent experience
  • 1 to less than 2 years of experience

Work Environment

  • Fully remote position
  • No office space provided
  • Industry: Telecommunications
  • Setting: Help desk

Key Responsibilities

  • Respond to users experiencing computer or network issues
  • Provide business systems, network, and internet support
  • Research and implement solutions using technical manuals and user guides
  • Report on the performance of computer systems and networks
  • Maintain logs of problems and solutions for team reference
  • Set up and configure equipment, software, and operating systems
  • Deliver high-quality customer service

Certifications

  • A+ Certification required

Technical Skills

  • Networking software and security
  • Desktop applications
  • Wireless networks
  • MS Windows
  • Spreadsheet applications
  • C++
  • Call centre experience

Security Requirements

  • Criminal record check

Work Conditions & Physical Requirements

  • Fast-paced environment
  • Ability to work under pressure and meet tight deadlines
  • Repetitive tasks and prolonged sitting
  • Strong attention to detail

Required Tools & Equipment

  • Computer
  • Reliable internet access
  • Cellular phone

Personal Qualities

  • Accuracy and attention to detail
  • Strong client focus
  • Excellent oral and written communication skills
  • Initiative and good judgement
  • Organizational and time management skills
  • Ability to multitask
  • Team player with strong interpersonal skills
  • Honesty and professionalism

How to Apply
Apply by email at: careers@lineone.ca